How long will it take to receive my order?

We typically need 1–2 business days to process your order.

Once shipped, delivery within the U.S. usually takes 5–8 business days.

In total, you can expect your order to arrive in about 6–10 business days.

Please keep in mind that holidays or unexpected delays from the carrier may extend delivery times slightly.

Do you offer free shipping?

Wo do offer free shipping at an order value of 100 USD.

Do you work with a fulfillment partner?

Yes, we do. We collaborate with an experienced international fulfillment partner who manages the entire logistics process for us.

Your order is prepared and shipped from a warehouse in Asia, where our partner handles packaging and delivery efficiently and reliably.

This setup allows us to offer a wider range of styles while staying flexible and maintaining consistent quality standards.

Where does Aurélie & Co. ship to?

At the moment, we deliver exclusively to U.S. addresses.

If we expand to additional regions, we’ll publish updates on our website.

Where is Aurélie & Co. located?

Aurélie & Co. is based in Brooklyn, New York.

Can I cancel my order?

Yes, you may cancel your order within 2 hours of placing it, provided it has not been shipped yet.

Please contact us immediately at support@aurelico.com so we can assist you as quickly as possible.

How do returns work?

You can return items within 30 days of receiving them.

Please ensure the product is unused, in its original condition, and includes all tags.

To request a return authorization, simply email our support team with:

• your order number
  
• the reason for your return
  
• photos if the item is damaged or defective
  

Our support team will provide you with the correct return address and next steps.

Please do not send returns without prior authorization.

• For defective or incorrect items → we cover the return shipping cost.
  
• For change-of-mind returns → customers are responsible for return shipping.
  

Can I exchange an item?

Yes. Exchanges are available for:

• defective items
  
• incorrect items
  

For exchanges due to size or color preference, we recommend placing a new order and returning the original item.

Can I return items simply because I don’t like them?

Yes, as long as the item is unused and returned within 30 days.

Return shipping in this case is at the customer’s expense.

How can I track my order?

As soon as your order ships, you’ll receive a tracking number by email.

You can follow your shipment on:

• our tracking page
  
• or directly via the carrier’s website

Do you have a physical store?

No. Aurélie & Co. operates exclusively online, which allows us to offer a carefully selected range of products at fair prices.

Contact Information

Website Name: Aurélie & Co.

Address: 2609 East 14th Street, Brooklyn, NY 11235, United States

E-Mail: support@aurelico.com

Customer Service Hours: Monday–Saturday, 9:00 AM – 3:00 PM (CT)

We usually respond within 1–2 business days.