Louisa | Casual Wide Leg Jeans for Women High Waist
Effortless Style Awaits
Discover the Louisa high-waist jeans, designed with a casual, stylish look that flatters every body shape. Enjoy the comfort of premium cotton and the versatility to create various outfits effortlessly.
Benefits
- High Waist: Accentuates the silhouette and ensures a comfortable, secure fit.
- Wide Leg: Casual stylish look that fits different fashion styles.
- Distressed Knee Rips: Adds a trendy, edgy touch to your outfit.
- Vintage Washed Denim: Classic washed effect for a retro-inspired aesthetic.
Specifications
- Material: cotton, elastic
- Fit: True to size
Shipping Policy – Aurélie & Co.
At Aurélie & Co., we strive to provide an exceptional shopping experience — and that includes clear and transparent shipping policies. We offer free shipping on all orders within Germany.
Shipping Costs
Free shipping on all orders over €100.
Processing Times
Order Processing
All orders placed before 14:00 (CET) are processed within 1–2 business days (Monday to Saturday).
Orders placed after this time will be processed on the next business day.
Estimated Delivery Time
Delivery Time: 5–8 business days (Monday to Saturday)
Total Delivery Time:
The estimated total time from order placement to delivery is approximately 6–10 business days.
This includes both processing and shipping time.
Shipping Carriers
- DHL
- DPD
- YunExpress
Delivery Issues
If you experience any issues with your delivery — such as delays or lost packages — please contact our customer service team immediately.
We’re here to ensure your order arrives safely and on time.
Order Tracking
Once your order has been shipped, you will receive an email notification containing your tracking number.
You can check the status of your shipment on our tracking page.
Returns
For detailed return instructions, please refer to our Return Policy.
Shipping Area
We currently ship within Germany.
Questions?
Visit our FAQ page or contact our customer service team.
Contact Information
Website name: Aurélie & Co.
Business owner: Sole proprietor – Mathieu Thermer
Business address: Institut Garnier 1, 61381 Friedrichsdorf, Germany
Email: support@aurelico.de
Contact form: Contact
Phone: +49 171 2230372
Customer Service Hours:
Monday – Saturday: 09:00 – 15:00 (CET)
We aim to respond to all emails within 1–2 business days.
Thank you for your trust!
Refund Policy – Aurélie & Co.
General Information
Your satisfaction is important to us. If you wish to return or exchange an item, please review the conditions below. These guidelines apply to both defective and non-defective products, including returns due to a change of mind.
Return Window
You may return or exchange an item within 30 days of delivery.
Defective or damaged items must be reported within 48 hours of delivery.
Please note:
- Personalized or custom-made items cannot be returned.
- Hygiene-sensitive items (e.g., underwear) can only be returned if unused and in original packaging.
Condition of Returned Products
Returned items must:
- be in new, unused condition
- include all original tags and packaging
- not show signs of wear, washing, or damage
- include proof of purchase (order number or invoice)
Return Address (Provided by Support)
For security and processing reasons, all returns require prior authorization.
The return address is not disclosed publicly and will be provided only by our customer support team after reviewing your request.
Unauthorized returns will be rejected.
Return Shipping Costs
- Change of mind: The customer is responsible for return shipping.
- Defective, damaged, or incorrect items: We cover the shipping costs and provide a prepaid return label.
How to Start a Return
- Email us at support@aurelico.com within the return period.
- Include:Your order numberReason for the returnPhotos, if applicable
- Our team will review your request and send you:Return authorizationThe official return addressDetailed instructions for safe return shipment
Please do not ship anything without approval.
Refunds
Once we receive and inspect your return, we will process your refund within 5 business days to your original payment method.
Depending on your bank or payment provider, additional processing time may occur.
Exchanges
We offer exchanges for defective or incorrectly delivered items.
If you want a different size or color, please place a new order and return the original item.
Order Cancellations
Orders may be canceled within 2 hours of purchase, as long as the order has not yet shipped.
Please contact us immediately if you wish to cancel.
Lost Shipments
If your package does not arrive within the expected delivery timeframe, contact our support team.
We will open a carrier investigation and assist you promptly.
Contact Information
Aurélie & Co.
Email: support@aurelico.com
Phone: +16466246804
Customer Service Hours: Monday–Saturday, 09:00–15:00 (CET)
We aim to respond within 1–2 business days.